Moecarkey Refund Policy


Here is refund policy of Moecarkey.com

We promise to obey the refund policy when the item has the problem bellow:

1. Full Refund 

(1)  If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.
(2) When the product you received have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. Please return back the item in your cost and we will issue full refund to you,including problem in the hardware, software or adapters.
(3) If you ordered the wrong products and want to cancel order, please send the whole package back to use, we will refund you money.

2. When item out of stock:
If product is out of stock, we will send email to check if you want to exchange or get refund. If you want to get refund, we will cancel order and refund the money you pay to you;
if there are still other items for this order and you still want them,we will only cancel the out stock unit and send the rest items to you.

3. When the product is lost in transit to you by shipping company, we will refund fully or resend you a new product.

When can i get refund?

After we receive your return item and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. If the item you returned is over 3 month since order date,we will charge you 10% handling fee.

Note: You can apply for refund within 1 month from the date you received the goods. and need to return item via ordinary airmail.

Thank you for your support!
Moecarkey Team